First National Bank
21st Century Sadness

I have officially closed all my Absa accounts this Thursday 14 March 2013 to move to FNB. Initially, I was very impressed. All FNB's online capabilities are super; opening accounts online etc. However, when I tried to pay the Absa bank guaranteed cheque in at the FNB branch in Sandton, the sadness started. Absa advised that the cheque-method should be quickest as FNB should be able to clear it immediately. The slow and unenthusiastic staff at the Sandton branch had me waiting 10 minutes, explaining the huge fee for a 3 working day clearance, then could not get hold of the manager that was supposed to sign the authorisation. When I phoned premium banking yesterday to ask why in the 21ST CENTURY does it still take 3 working days to clear ONE BANK GUARANTEED cheque, the consultant said they have to check whether the payer actually has the funds to pay. Do you really do that with Absa? Consultant said she'll phone me back, never did. I phoned this morning again, still no luck, answers or help. Banking remains a horrible and frustrating pain: 21st Century Sadness...

Company: First National Bank
Country: South Africa
City: Sandton

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