First National Bank
SWITCH DEAL STILL NOT PROCESSED

Good Day,

I was a ABSA client for many years and decided to open a cheque account with FNB last year Feb, i closed my transactional account with ABSA as i thought FNB offers better value for money, although i kept my ABSA credit card and did not want one at FNB at that stage.

I visited the FNB branch 19/03/2013 to update my details and was told i qualify for a credit card, i thought oky this is probably better to take one at the bank i am currently banking with, i got all the needed documents to complete the application. I was offered two options, 1. Take up a credit card with FNB, 2. To do a switch deal. As i believed its going to be rapid i took the switch deal due to not wanting more than one credit card.

I have proof on the pre-agreement where i signed to give them permission to SETTLE ABSA onto my credit card account. I was told this would take place withing 36hours after card is activated. Well its 13 days later, the credit card was activated upon collection 1st March 2013. I made numerous phone calls and nobody was able to help me, even sent a FEW emails and got one response where i was told they never received the SWITCHING APPLICATION.

Please sort this out,
Regards

Company: First National Bank
Country: South Africa
City: Switch Deals

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