First National Bank
Lack of Info and delays!

Unauthorised ATM withdrawals took place on my cheque account. I spoke to Natasha Pillay, who did not provide me with the correct info on how to proceed with my claim, which has led to delays and me doing something I should not have done - destroy my cheque card. I admit that I should have known better, but when you've been robbed, you're not thinking properly. After I calmed down & did my own research I realised I needed to complete a Affi & my now destroyed card, which was destroyed after cancelling it. I battled to find an international number for when I did I spoke to Chad Jansen, who failed to realise I am a premier client. The ref no for is so much more different than the one I was given. I have been honest with FNB all through my dealing with them, when I came to France I called them up telling them that I will be in France for an extended stay so I will be transacting in France. If they record all phone calls this shouldn't be difficult to prove. My call with Natasha will prove she did not give me all the info. My passport will prove I was never in the Philippines to withdraw cash. I know I'm going to get excuses when it comes to getting my cash back.

Company: First National Bank
Country: South Africa
City: Contact Centre

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