Nedbank
Poor service from Nedbank Call Centre

As a reference, I'd estimate that I've been with the bank for at least 15 years and according to the one call centre agent I have a "good account".

On Friday I tried to deal with an enquiry/situation with my Nedbank bond. The 3rd person I spoke to finally took responsibility and said I could resolve the issue this week.

After spending 45 minutes of work time on the phone this morning I gave up after speaking to a "Team leader" at Retail Bond Collection Centre and she started explaining why she couldn't help either. The result is that I drove to the bank to sort the problem out- another 30 minutes of work time. During the discussion she continually asked me for references for previous calls I'd made as if I was bending the truth- if I need to make so many calls and need to keep references I'm clearly with a bank that can't support me...

Tonight my wife and I will start the switch to FNB- they can't be worse!!!

Company: Nedbank
Country: South Africa
City: Retail Bond Division

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