Nedbank
Attitude and incompetence

We went into the Nedbank to pay up our bond. We were directed to a phone and asked to call the call centre to get the final settlement account. The call centre agent asked 100 questions and made the call difficult. All we wanted was to know the settlement account. Once she had a calculated the figure I questioned the settlement account and she had made a R9000 error. How incompetent and inefficient. All she said was I am so sorry and no reason for the error. Why does Nedbank not allow their efficient bank managers to assist and access this information? I am happy to no longer have any account with Nedbank

Company: Nedbank
Country: South Africa
City: Call centre

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