Standard Bank
Master card debited without authorisation

To whom it may concern.

Being unemployed I decided to trade on a demo foreign exchange account to learn and acquire skills in trading. Over time I was able to sustain regular profits so I decided to go live with an organisation based in the UK.
I did an online transfer of 525 dollars, on about 09-Feb.-2013, into the brokers account upon which they requested the card details for verification purposes. To my surprise my account was debited with a further 1000 dollars without my consent. In a state of panic I cancelled my card and the bank issued me with a replacement card. I contacted the UK broker requesting a refund of my funds. They said, they cannot transfer the funds into my new account as this will equate to money laundering. In order to effect a transfer they are insisting for "an official letter from my bank confirming that they will guarantee that there will be no charge back options, actions or performance made from the cancelled card." I have relayed this message to Standard Bank Card division and have spoken to about 6 consultants in an effort to recover these funds. Standard bank card division say's they cannot give any written guarantees. PLEASE SOMEONE, HELP!!!

Company: Standard Bank
Country: South Africa
City: Pietermaritzburg

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