First National Bank
Iyo - when did incompetence become commonplace?

On 6 March I entered the Centurion FNB Branch (next to the McDonalds) to manage the payment of my new car. When I approached the counter I asked the teller what are the costs involved when using a bank cheque or an EFT? Leaning over to shout-ask the teller on her right, she replied R100. After some discussion I figured out that was the fee for the bank cheque. So I asked: "And the in branch EFT? " After she rolled her eyes at me and leaned backwards again to shout-ask at the person to her left and replied: "About R25." About? So anything from 0 - 75 is about right? When I asked if there are added percentages she shrugged. So I scooted over to Menlyn's branch hoping to find better service from the place holding my money. Turns out that teller's answer was R38, in response to the question about percentages: "I don't know mam, it depends on your account." When I told him my account type: "Like I said, I don't know mam it depends on your account billing." No magic (computer) systems to check on? To help your moronic staff who don't know their products? Appalling. Gold card? EBucks? Please, I'll pay (that fraction) more to receive better service.

Company: First National Bank
Country: South Africa
City: Centurion and Menlyn

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