First National Bank
SWITCHING TO FNB MY WORST NIGHTMARE

I applied online for a business account on 23/01/13 . I was very impressed with the process and feedback that I received from FNB until the first scheduled appointment of the Courier didn't happened, I followed up with emails to no avail and eventually was given the Courier's tel. no. to schedule my own delivery date and time. I received my card on 28/02/13 (a month later), and gave the original documents to the Courier as per instruction from FNB. I received and SMS indicating that the card was actived on Friday 1 March 2013. I try to register for online banking on Monday 1 March but was unsuccesfull. I phone the help line and was informed that the registration card was not linked to my ID no, I need to go into the bank to activate it. I went into the bank on Tuesday 5 March 2013, but was informed that they could not help me due to the fact that no documents were loaded onto the system for my account. The lady requested that I bring copies of the documents to the branch in order for her to assist me. After giving her the documents I was informed that it is not clear I will have to fill in and sign the docs again. Why advertise a service if your processes is not in place??

Company: First National Bank
Country: South Africa
City: Resolution Centre

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