First National Bank
FNB Online False advertising

I am a new customer who opened my account on the 29/10, I was very impressed as I was able to immediately access my account and transfer funds. I opened the account on the 29/10/2013, only to receive my FNB bank card on the 6/11/2013, a week later. When the courier guy FINALLY arrived, I submitted to him a copy of my ID and proof of residence. Having done this, I assumed these documents would automatically be loaded to reflect that I have complied with the FICA code. I by chance, visited a FNB only to find out these documents have not been submitted, turns out the couriers did not add it. I was informed my account was inactive and in order for me to activate it I am required to AGAIN submit a copy of my ID and proof of residence. This is very disappointing, what is the purpose of having an online service and advertising "SWITCH TO FNB IN UNDER 10 MINUTES" when your processes are not followed through correctly? I assume there should be a service level agreement between you and the courier service provider that states the documents need to be uploaded to the system. If I had gone into one of the FNB Branches to do this, it would have taken me an hour.

Company: First National Bank
Country: South Africa
City: Online Banking

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