Standard Bank
Outdated client info

Twice we have experienced this so it was not an isolated incident. When applying for an account (Credit cards for my wife and myself) all current info, like phone numbers, postal address, contact preferences, debit order account details etc where given in order to complete the application. When the account was opened however, all the info supplied was ignored, and outdated info was entered /left on your database. This has caused a lot of inconvenience for us. Our card arrived at the branch, but we didnt know it was there as the sms notification was sent to a number that we cancelled more than 6 years ago! A copy of my Id was handed in but the initials on the card is wrong? I was asked for an account that the debit order could go off on and what date the debit order should be, but this was never entered and I only became aware of this when I was called and informed that my account was in arrears. Another problem is the failure of the staff where the card is collected to inform the new client that the limits on the card need to be set in the branch before it can be used, necessitating another trip to the branch to get this done. Not a good start to our relationship.

Company: Standard Bank
Country: South Africa
City: Credit card division

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