Nedbank
Client support none existant

In 2010 I informed Nedbank of my married surname by personally reporting to the bank and changing my details. All proof was submitted. When I requested a new batch of cards I was advised that the cost was on my account, the best way was to wait for the card to expire. Two yrs later upon expiry the cards are printed with the maiden surname. The bank shunted me to the call centre and the call centre sent me to the bank etc. Imagine the frustration. I'm the client and it felt as if Im doing the bank a service. The service i received was dismal and non existent. I had to then personally go to the bank with a reference number in order to plead for a card. It was back to square one at the bank as they wanted all marriage doc's again. The unbelievable thing is that the system shows my married surname and yet the error on my card. I got no joy. This is not the first time nedbank has failed me, . Nedbank personel should learn to do things right the first time. How many times must I take off work for this. No matter what our bank balance we all need the same support. Its all good to advertise great things but if the customer service is bad you will get nowhere.

Company: Nedbank
Country: South Africa
City: Witbank

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