Capitec Bank
UNACCEPTABLE CLIENT SERVIVE!!!

I HAVE BEEN A LOYAL CLIENT OF THIS BANK SINCE 2005 THAT MIGHT BE A THING OF THE PAST SOON! I CALLED THEIR "CLIENT CARE CENTRE TO ENQUIRE WHY MONEY THAT WAS PAID INTO MY ISN'T AVAILABLE. I HAD TO WAIT ABOUT 3 MIN TO GET TO AN AGENT WHO NEVER GAVE HIS NAME JUST MUMBLED SOMETHING. HE TOLD ME I MUST HOLD WHILST HE CHECKS WHY THE MONEY ISN'T AVAILABLE. I'M KEPT ON HOLD FOR CLOSE TO 4 MIN! WHY??? IS THIS THE STONE AGE WHERE CALL CENTRE AGENTS FROM CAPITEC USE 1 COMPUTER FOR EVERY 10 AGENTS? HONESTLY IT SOUNDS LIKE THEY HAVE TO STAND IN LINE WHILST ONE DOES AN ENQUIRY FOR HIS CLIENT THEN THE NEXT AGENT GETS A RUN AT THE COMPUTER.. MUCH LIKE THEIR ATMS! THEN AGENT GETS BACK ON THE LINE I ASK HIS NAME & WHY I HAD TO BE ON HOLD.FRANKLY I DON'T THINK HE GAVE HIS REAL NAME. I THEN ASKED TO SPEAK TO HIS T/M.. GUESS WHAT I WAS KEPT ON HOLD UNTIL I HUNG UP. THEN I CALLED AGAIN AND CHOSE THE COMPLAINTS OPTION ..WAS KEPT ON HOLD FOR MORE THAT 3 MIN AS THEY HAVE HIGH CALL VOLUMES! WELL WITH THE CALIBRE OF STAFF LIKE "NDUMISO" & HIS T/M I THINK THEY MUST EMPLOY MORE COMPLAINTS AGENTS AND LESS CLIENT SERVICE AGENTS. I WASTED 10 MIN OF AIRTIME AND I STILL HAVEN'T BEEN HELPED. IMPROVE CAPITEC!!!

Company: Capitec Bank
Country: South Africa
City: CUSTOMER SERVICE

  <     >