Sanlam
Sanlam my money

I requested a quotation during November 2012 on a retirement annuity policy. On the 15th of November 2012 I sent an email to the consultant asking him to cancel the quotation/policy as there was a change to my financial position.

Money was deducted from my account on 1 February 2013 and it took me until 25 February 2013 to sort out the issue and prove to Sanlam that I requested cancellation in good time. After numerous phone calls, faxes and emails the money was finally refunded on 27 February 2013. I phoned the call centre and they confirmed that the policy had been cancelled.

To my surprise the money was deducted from my account again on 1 March 2013.

What must I do to finally cancel this policy and have money refunded to me that was wrongfully taken from my account.

this is absurd, it feels as though Sanlam is my money and I have to incur time & expenses to try and get it back.

Your customer service and communication systems leave a lot to be desired.

Company: Sanlam
Country: South Africa
City: Call Centre

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