First National Bank
Disgusting service

I received a call from FNB from a guy named Cecil Nyandeni who called me regarding a payment arrangement on my account. I explained my situation to him and advise him how i best can settle it. He told me that's not an proper arrangement so i told him again, that's the best way i can settle the arrears amount. He told me again that is not a proper arrangement and they will keep calling me then dropped the line on me. I called back and spoke with a manager called Donovan to complain about my experience. i explained the whole situation to and he advised me he will look into it. I asked him if he can give me feedback after dealing with the matter and he told me no he cannot. I now ask myself, is this how you treat a client? I work in a call centre as well and I would never give a client a attitude like these two gentlemen did. Its time for me to switch banks because its obvious that the management is worse the the staff facing customers.

Company: First National Bank
Country: South Africa
City: Collections

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