First National Bank
Sent from pillar to post!

I applied for an overdraft from FNB online but due to an error on the system, the application could not be completed. One of the consultants called me after a few days but I unfortunately deleted the SMS by mistake. I called 0860 327 827 yesterday and was transferred to the Online Application department. While I was busy giving the consultant my details, the phone got cut off. I called the number again today and was again referred to the online department and the guy I spoke to told me that he would refer me to another department and that I needed to press option 1. After holding forever on the line, i finally got through to another consultant who told me that I had selected the wrong option and that he would redirect me and I needed to select option 1 again. I held on patiently the selected option 1, spoke to a guy called Brandon. He asked for my details and told me that I had selected incorrect option and that I need to select option 2. My phone got cut off because my R60.00 airtime was finished and I still don't have the overdraft. What do I do? Where do I need to go? This whole exercise has left me feeling very small...

Company: First National Bank
Country: South Africa
City: Online banking

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