First National Bank
Service and Incorrect information

Added my husband years ago to my FNB account for signature purposes, I went online and cancelled his name as he does not use my account, the option was there to cancel against his name which I did, OMW.., it just deleted my account:( I then called the online banking crew and they said it happened because it was linked, NOW WHY DID IT GIVE THAT OPTION NEXT TO HIS NAME TO CANCEL) it will take 5 working days for a new card which I did not get, anyway, I ordered a new card online and selected the option for a courier service to drop it off at my office, this never happened... I followed up after 1 month OF INCONVENIENCE, I called and spoke to Philile Nkasa from FNB Contact Centre who told me the card is at my Mowbray Branch, I did not receive ANY notification of this, I then called my branch and spoke to Tasneem who confirmed this, I went the very next day to collect my card only to find out it is not there, I then explained to the consultant at the enquiries who said there is nothing she could do (with attitude) and referred me to someone else to assist (thanks to Renee), they cancelled my card again and replaced it, and at the end of day, All COSTS TO MY NAME... Ridiculous!

Company: First National Bank
Country: South Africa
City: Contact Centre/Mowbray

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