Liberty Life
Liberty exposing customers to identity

I called Liberty to ask for an increase in my premiums for my RAF. I obviusly went through a security verification process and updated my residential address. I was sent an email to verify the conversation and was requested to send through some other documentation.
but wait... nobody asked me if I was happy with the 1 correspondence they would send- VIA POST
the next thing i know- i am getting a letter with the following information contained therein:
ID number
My Name and Surname
Residnetial address
Policy number
Bank account number
This is all one needs to open a clothing account/ furnityure store account in my name, have a fasle duplicate ID, etc
This letter was left at the gate of my security estate, but more so- they had sent me 2 duplicate copies. How necessary is it to list my banking details &ID number on postal letter? this is my business with my bank and the only reason they have access to this infomration is that I gave consent to them to deduct the premiums from there. I never consented to use of my VERY PRIVATE information in postal letters! its not necessary to have ALL this info just for verify an acco
Liberty is ridiculously CARELESS with customers sensitive informa

Company: Liberty Life
Country: South Africa
City: Johanesburg

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