First National Bank
Poor Customer Service & Random billing of Bank Fee

I have recently had several problems with FNB.

Firstly I took out a tablet offer with FNB and now they are charging odd amounts twice a month in account fees instead of the agreed account fee at the end of the month, no information was given to me about this and I find this sneaky.

Secondly the Bank you change facility I had on my account suddenly stopped in November, I have tried signing up again to with no luck.

Thirdly, I applied for a business account online and got to the product acceptance stage it was all ready to set up however I got distracted and the application timed out, I have since tried setting it up via there call center however found there Advisor unhelpful and she was meant to call my back but hasn't.

I also wrote a grumble to them explaining the above via there online contact us and have heard nothing.

For the most innovative bank I seem to be hitting a wall and as for "how can we help you" they seem to be avoiding helping me. Very Frustrating.

Company: First National Bank
Country: South Africa
City: Online banking / Tablet

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