Absa
Pension Fund Transfer - No Communications

On 11 December 2012 my client has requested a Pension Provident Fund Transfer, through a fund managed by ABSA.
Now, 3 months later my client is getting anxious as the fund might be "in-the-air" and not earning interest or growth.
I make a point of following up religiously to follow progress on the transfer, but have much difficulty to get in contact with Mr/Mrs Bauba. My emails are not responded to, and the person's voicemail is automatically triggered when calling the office number. Mr/Mrs Bauba does not repond to messages left on the voicemail. Even copying in the client is not enough motivation to reply to my emails...

If Mr/Mrs Bauba has left the company, shouldn't someone at least attend to their existing work or processes?

This level of service is pretty appalling, and my temper is getting shorter as information or estimated times to process the transfer of funds cannot even be attained by ABSA staff.

ABSA's inability to communicate/process a transfer is influencing the level of service I give to my clients, and has long gone below the level by which I operate.

I am E X T R E M E L Y dissatisfied with your level of service.

Company: Absa
Country: South Africa
City: Employee Benefits Admini

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