First National Bank
Worst Service Ever at Melrose Arch

The good - I arrived at FNB shortly before 15:00 and enquired about opening an account for a deceased estate. I was told to bring my ID, Letter from Court - appointing me as executor, copy of death certificate and id of the deceased. This was from one of the guys on the floor that greets you as you walk into the branch and ask how they can help you.
The bad - we had a death in the family on the 22-November-2012.
The ugly - Following my enquiry on the required docuemnt I quickly ran to the car and checked if I have all the documents, I had in my possesion all the required document except for certified copy deceased id but I had
an uncertified copy of it and an affidavit stating that we cannot find the original id of the deceased. Dima looked at the document and said this is not valid. She ignored the affidavit, as according to her "anyone can write anything on these and get it stamped". She insisted that she could help me but only if I have the original id, which I kept explaining we are not in possession of. She went on to say she's done this 3 times in the last 3 months and knows this. Death is really something sensetive and her attitude was terrible - can send full mail.

Company: First National Bank
Country: South Africa
City: Melrose Arch

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