Standard Bank
Terrible service for a deceased Estate

My mother passed away on the 8/4/2013. On the 11/4/2013 I went to standard bank in N1 City gave them a copy of the death certifcate and the will, they told me that the accounts would be frozen she had a cheque account and a credit card. The end April arrived and I received accounts addressed to Mrs G.B Laidman not Estate late. I contacted Standard bank again to find out how far they were only to be told that I needed to email the documents again to deceased estates as they could not see anything on the system. I emailed all the documents again on the 31/5/13. Once again I heard nothing end of June came and no response to any document that had been sent. I then went into Standard bank on the 1/07/13 and saw a consultant who was very helpful and told me to leave it with her and she would get back to me. She did on the 2/7 to let me know that there was no balance on my Mother credit card as she has a balance protection, I thanked her very much for her help. I then received a call from JHB and a gentleman told me that the information I was given was incorrect . today I received a call from Ms Kgomopso to tell me that they were only notified yesterday re the death. Is this service.

Company: Standard Bank
Country: South Africa
City: JHB

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