First National Bank
Statement emailed to wrong person

Good day

I am from Stellenbosch in the Western Cape and just received an email from a FNB client in Cape Town with MY Credit Card Statement attached to it. When he asked the bank why the wrong statement, their reply was "Sorry, a technical error"! Is this the way people's accounts are getting maxed out and money disappearing from it as well? A lot of personal detail is on that statement which is, as I said, "personal".

I find this as unacceptable behaviour from an institution with an Online policy that quotes as follow: "FNB Online is serious about security! In addition to the multiple layers of Online Banking security already available, we also offer all Online Banking and Online Banking Enterprise (TM) clients a free software program that can protect you from being phished and prevent spyware from your banking login details."

Regards
Geraldine Burton

(VERY angry FNB client for more than 20 years)

Company: First National Bank
Country: South Africa
City: Stellenbosch

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