Standard Bank
Inefficient Service from Standard Insurance

I lodged a claim with Standard Insurance Limited (SIL) in September of 2012. I am still waiting to get feedback or settlement of the claim from SIL. I escalated this claim to the complaints department requesting that they address the poor and incoherent responses I was receiving from their claims division. SIL claims could not seem to keep any track of who they had appointed to assess the claim.

Nicholas Morake, a Senior Consultant in the Customer Resolution Centre at Standard Insurance Limited (SIL), who was appointed to attend to my complaint against this poor response from SIL Claims, has proven more unresponsive than any of the peope I originally dealt with. I am yet to receive a call from him that he promised to make on 16/11/2012.

In the interim, my roof and ceiling damage has not been attended to and deteriorates with each rainfall.

Company: Standard Bank
Country: South Africa
City: Insurance Division

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