Standard Bank
Conflicting information

Went to Rondebosch to close my contract save account and transfer the money into my cheque account. The teller assistant informed me that the account was mature and I was able to do the transaction and close the account. The next day the money was in my account but there was a R200 penalty (viewed via internet banking) reflecting on my on-line statement due to the account not being mature before cancellation. I phoned Standard bank and they informed me I couldn't do anything about it and that the R200 penalty had to stick due to the account not being mature before the transaction and closure, not to mention that the person I dealt with was rude and unhelpful and not giving me a reference number before being transferred to another department.

So who am I to believe when both parties are giving me conflicting information and now I HAVE TO PAY THE PRICE of someone else's up, I am sick of large corporates getting away with "bullying" money from individuals.

Company: Standard Bank
Country: South Africa
City: Rondebosch

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