First National Bank
Fnb creditcard division a waste of time. STAY AWAY

I was approved for a platinum credit card. Firstly had to fax through and email my documents 3 times. An application that supposed to take a few days actually takes a few weeks. The credit card call centre takes on average 30 minutes to answer. They also dont follow clients request. I requested the card to be sent to my branch, instead they handed it to a courier company that calls and a arrange a delivery time which is convient for them. The company fails to deliver a few times, yet they send numerous sms confirming delivery time. They just dont show. FNB is to blame for outsourcing delivery of credit cards to incompetent couriers. A month later, credit card application approved and card apparently issued to courier company but no credit card. Previously banked with ABSA and never had these problems. STAY AWAY FROM FNB

Company: First National Bank
Country: South Africa
City: Gauteng

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