Toyota Financial Services
Outstanding Refund

I formally request the urgent refund of an installment debited from my TFS account, 86142203239.

On 29 May, I traded in my Urban Cruiser at Toyota Hillcrest (KZN) and purchased a Toyota Corolla Cross GR Sport. The shortfall between the purchase price and the trade-in was financed through Toyota Finance. At the time of trade-in, the settlement amount on the Urban Cruiser was approximately R27,000.

Despite the settlement, Toyota Finance still debited an installment of R9,040 in respect of the Urban Cruiser on 29 May 2026. This amount is now owed back to me. As of today, 11 June, the refund has not yet been processed.

I was informed by Toyota Hillcrest that the R9,040 installment would still be deducted on 29 May, but that the refund would be seamless. I even suggested taking delivery of the new vehicle on 28 May to prevent the unnecessary deduction, but Hillcrest Toyota could not process the new vehicle that quickly. We also spoke to the Toyota Finance representative at Hillcrest Toyota, who assured us that while the deduction would still come off, the refund would be quick.

I have queried the refund twice with TFS, but the responses have not been helpful. At one point, I was told I might still be liable for interest on the installment, despite trading in the Urban Cruiser and taking possession of the new vehicle on 29 May 2026. One of the issues mentioned was the outstanding Proof of Purchase document from the dealership. I received confirmation from the dealership that the POP was submitted and that the process is not held up by the dealership. After another unpleasant telephonic conversation with TFS, I received an SMS from TFS on Monday, 8 June 2026, at 12:54 stating we would get feedback regarding the refund within 48 hours. I have not received any further communication from TFS since their message on Monday, 8 June 2026.

My telephonic interactions with TFS on 3 and 8 June 2026 have been frustrating and unsatisfactory. I kindly request that this matter be rectified urgently and that the refund of R9,040 be processed without further delay. The lack of clarity and conflicting communication with TFS has been disappointing and may influence my future support of TFS and Toyota in general.

Thank you for your prompt attention to this matter.

Company: Toyota Financial Services
Country: South Africa
Region: Gauteng
Address: Westrand
Phone: 0861101745
Site: www.wesbank.co.za

  <