Absa
Stranded at an Airport

Huge problems with my Absa Credit Card.

1. Cannot make purchases online. Have called the customer care representative. His response is always to wait 24 hours. Nothing ever happens.

2. I had recently moved to a different employer and contacted Absa stating that I will make payment late due to me being paid late. We had agreed on the date. After making payment I had got a phone call about 3 or 4 hours later saying thank you. I was at the airport and needed a taxi cab home. Prior to calling the taxi cab I had tried to make a purchase the card declined. I ignored it and played cash in thinking that it is a problem on thier side. I indeed trying to pay for my taxi cab the card declines a second time. Now I was getting worried. I paid using the last bit of cash. I am not sure what I would have if I didn't carry an emergency fund in my suitcase. I then try the card again at Markro. It declined as well. Through the day I had made endless calls to Absa with each agent giving me different answer. Fed up eventually I urged the representative to give me a superiors number. I contacted her and her response wad simple. I'm not sure what is going on. Please wait 24 hours.

3. Closing my acc.

Company: Absa
Country: South Africa

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