First National Bank
FNB Poor Service Levels - No what they advisertise

I ordered a smart device through FNB.The device was delivered on the 22.11.2013. Within days the laptop was over heating. I reported the issue on the FNB website and was advised that they will be in contact. On the 26.11.2013, I had no response from FNB and created a second complaint on the web. Khosi Myaka, confirmed on the 26.11.2013 that the matter would be escalated. Reference # 20131129-095420386. Finally on the 03rd December 2013, the device was collected. No further feedback was received and I requested an updated on 11.12.2013. No feedback and I sent a compliant again 19.12.2013 on same reference. Finally on 23.12.2013, Shane Raynor came back and advised that the device was sent to Cape Town and couriers would receive it back that day. I should be getting the device within the next few days. Nothing happened. On the 9.01.2014 I sent a reminder and no response. I created another complaint, at this stage I cancelled the entire transaction, purely out of frustration. On the 26.01.2014 Shane responded, everthing will be cancelled and payment made will be reversed. Everything will be done within a week.7.02.2014 no response. Who do I refer to get help from FNB?

Company: First National Bank
Country: South Africa
City: Johannesburg

  <     >