First National Bank
INTERNET BANKING

When logging into my Internet Banking on Monday, 27th January 2014, I had a circular "verify" appear on my screen. Within seconds (I was not even in my banking yet), I received an sms that a OTP had been created and exactly a minute later that R20, 000 had been transferred out of my account into another person's account. I immediately phoned FNB and was transferred to the Division and was told that forms would be sent to me to fill in (incorrect forms were sent to me the first time). I had to report this to the Police Station which I subsequently did to get a case number. I also by then had received the correct forms and had them filled in by the Police Station and e-mailed them through to the Division. I have also been numerous times to the Killarney Branch of FNB and was told I would have to get a new card.

To date, and going to the Killarney Branch again this morning, and various e-mails to the Division, I have not yet had this money transferred back into my account. All my debit orders have bounced, my credit cards have not been paid, and I don't have money as this is my salary that was taken.

Company: First National Bank
Country: South Africa
City: Division

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