African Bank
Accounts Debited twice in same month

My accounts were debited on the 24th January 2014 (as like any other months), however on the 26 and 27 the same accounts were debited again. I then notified the bank on the 26th and 27th of this discrepancy as i did not authorise any double deduction to initiated on my accounts. I am aware that my accounts are in arrears and i would expect an agent to call with a concern and try to come up with a plan to pay, but this did not happen.
I was told to submit a bank statement and copy of ID to facilitate a speedy refund process, however to date i am still waiting. I have been in contact with the bank since the 26th and to date 03rd, nothing has been done. I keep on receiving the same response "I am sending your response to the refund department, please call tomorrow". I am really tired of calling, all i need is my money because i was highly inconvenienced and failed to meet other financial commitments. I have no guarantee whether the double deduction will or not occur this month as no reason (that caused the double deduction was given to me.

Company: African Bank
Country: South Africa
City: Head Office

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