Capitec Bank
Bad Service, Bad Attitude

We have a merchant system with Capitec, that banks into a capitec account
On Fri 24-01-2014 an incorrect transaction was captured, and after speaking to a consultant on their Help line, the transaction was immediately cancelled.

Funds were however deducted by Absa from the clients account, but not transferred to our account.

I have been in contact with Capitec daily, with continued promises that it would be sorted out. Reference, 204182.

Client has been to Absa bank branch Repeatedly, but no one is able / willing to assist her.

It is now 5 days later, with the funds in neither our account, nor the clients, and neither capitec / absa is willing to sort this out or assist.

Worst service ever!

Company: Capitec Bank
Country: South Africa
City: Pretoria

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