First National Bank
Pathetic. Premier client gets you nothing

Hi as per my facebook complaint

here with time line.

Documents sent to FNB

10/09/2013
resent
18/09/13

reply received
13/10/2013

resent
21/10/2013

reply received
28/10/2013

This was now the 3de time

several phone calls no joy

Sent
21/01/2014

Hi.
We have had no contact yet?
any feedback?

Been 4 months now???

reply received
21/01/2014

Good day,
Thank you for your email.
Please be advised that I have tried to make contact with the allocated consultants to your Further bond application.

I am unable to get a hold of them.

Kindly note that I have escalated this matter to my team leader for urgent attention, as on the system, the application in still in progress.

Please accept my sincerest apologies for the delay and unhappiness caused with the service provided thus far.

I will revert back to you with any feedback received.

Kind regards,

21/01/2014
FNB Premier Banking Online Complaint Request Ref: SI-389478
25/01/2014
FNB Premier Banking Online Complaint Request Ref: SI-391448

Thank you for your message on 2014-01-25 at 09:26:23.It has been sent to your Premier Banker, Xxxx xxxxx, who will respond within one business day.

28 and still waiting for that 1 business day.

Company: First National Bank
Country: South Africa
City: Homeloans

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