Absa
Terrible service - change insurers asap

My gate motor blew (lightning) and I lodged a claim on Monday morning. I am covered for 24-hour emergency and am at risk security wise as am unable to open or close the gate unless manually. Nearly two days later and no response! This is a security risk due to hijacking, and home burglaries. Nobody has contacted me and I have been trying for about 6 hours to contact anyone who can give me answers. It is absolutely unacceptable to have to hold for more than hour on a call for any kind of feedback. I have been with Absa iDirect for many years, but their service is deteriorating every year and now I believe it is time to change. Take note everyone. I see numerous complaints about ABSA iDirect!

Company: Absa
Country: South Africa
City: Insurance

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