First National Bank
FNB CARD Fail at customer service

I am leaving overseas on Monday for 2 weeks, needing to inform FNB of this. The card FNB IVR failed to authenticate me with CARD and PIN, then LOCKED my Card. When speaking to the Agents - SIPHO and Bongani they could not assist me cos they say I need to go to Branch to unlock. The more I explained that I only entered the information once, and that the card / pin used is correct, the more they state "Well, sorry, that's the way it is" - HOW is this for FNB - "how can we help you" - Huge Service FAILURE. Why shoud l now run around to a branch to sort out an issue which was not my fault but their IVR system verification FAILURE issue. Ontop I have to wait 24-48hrs before I can use my OWN cresdit card because of this. I do not have time to run around and sort out this nonsense whcih was caused by their system. FNB needs to get their Customer services in order and not telling customers " That's the way it is"!!! I have been with FNB for over 10yrs... maybe it's time for to move onto another bank.By their agents behaviour and service they dont care!
I hope they get this before I leave for States... cos I am one unHappy FNB Customer.

Company: First National Bank
Country: South Africa
City: Credit card

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