Sanlam
No sence of urgency/no feedback/passing the buck

On the 20th jan i send an e-mail to sanlam informing them that i changed my banking details and neede to give them the new banking details for the monthly premiums to go through. i did not get a response from anyone. Then i decided to dial 0860480000 i was told it's a wrong num i must dial 0860726526 i spoke to a guy who didn't give me his name and after holding for like 15min he said he'll call me back and nobody did. On the 05 Feb i called again i spoke to a lady told her my story i gave her my id num and she checked me on the system but she said the system is slow she'll call me back... even today i'm still waiting. If anything happens to my benefitiary and you don't pay me claiming i missed a payment you willbe accountable as i tried more than once to call Sanlam sdky and i'm not getting any joy. been a loyal client and i never missed a premium bt if this is how clients are treated i'd rather take my business where i'll be appreciated. ya;'' service is poor and your call centre is the worst. They have no sence of urgency, they rude and unfriendly.

Company: Sanlam
Country: South Africa
City: Johannesburg

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