Outsurance
Unacceptable manner in handling a claim

Hi,

Our geyser burst in December 2013. It took a week for the guys to come out and sort this matter out. Before doing the job, the situation was accessed, they knew the ceiling was damaged with the geyser having burst.
The guys came out to fix the geyser insisted the excess be paid upfront and the next day the guys would come fix the ceiling. After another week we called outsurance only to be told that the supplier is closed for the festive season. Firstly how can your supplier close, what if accidents occur what do your customers sit and wait. Too date the ceiling has not been fixed. Everytime you query the claim, the people say ok mam we will call you back. No does call with a solution. Why you send an email it is never responded too!

Company: Outsurance
Country: South Africa
City: HEADOFFICE

  <     >