First National Bank
No people's skills

I opened a FNB Fluid Account today for my child and after receiving the confirmation e-mail I noticed the address where the card will be sent to is wrong. I then called the number on the e-mail (0860 102 970) in order for the address to be changed. My call was answered by Omgezue Jiyame (not sure of the spelling) and received bad service from the word go. She was very unhelpful and it was almost if she was doing me a favour by helping me. She told me that they will call me first before they will deliver the card, but I then asked her if she cannot change the address on her system as I have had previous problems where my FNB cards don't ever reach me. I then asked her if it is a problem for her to help me as I could hear in her tone of voice that she was maybe getting "annoyed" with my requests. Please appoint people on your service/help desk who actually gives a to HELP people.

Company: First National Bank
Country: South Africa
City: Head Office

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