Mutual & Federal
Vandalised building in July-house is still opened

My house was vandalised due to burglary on the 24/07/2013, it was unoccupied.things that was were geyser, pipes, doors. I reported the claim to M&F on the 29/07/2013, they sent assessor appointed investigator.claim has not been finalised. they advised that I did not tell them that my house is within 500 m away from informal settlement, of which they never asked. even on their proposal form they don't ask about informal settlement, the consultant that was underwriting the policy with my broker never asked abt it.its been 3weeks the matter was given 2their legal depart 2 decide but til 2date there is no answer, everytime when my broker calls he gets upsolutely nothing nobody takes the responsibility of this.its been 3mnths my house is still opened.they also advised me that if they hv 2pay they wont pay full amount instead of R150000 they will pay R50 000. I really had enough with them, i gave them enough time 2finalise this, they promise the best service and paying claims within 7 days that is all a lie, I wouldn't advise any client2take the policy with M&F, they r so delayed, they don't worry abt their clnts and it seems that they don't know their underwriting criteria

Company: Mutual & Federal
Country: South Africa
City: Durban

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