First National Bank
Card delivered to wrong bank

On December 31 2013, while I was on holiday my debit card expired. I had received to warning from FNB that this was going to happen. Luckily I had a credit card to use otherwise I would have been unable to pay for anything. I then ordered a replacement card on the 4th of January online and requested it to be delivered via courier as I knew I would be back in Pretoria. I then received no communication from FNB. I phoned the number on the website and the couriers told me they hadn't received the card yet. When I phoned FNB they told me the card had been delivered to the Howick branch, the branch I first opened my account at in Kwa-Zulu Natal instead of to the couriers. They then said I had to go into the bank to sort it out or cancel the card and order a new one for R107. I am not happy with this customer service.

Company: First National Bank
Country: South Africa

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