First National Bank
Credit account nightmare

My credit card expired at the end of May.
I received a phone call from the courier on the 27th of May to arrange delivery.
I gave them my work address, and forgot about it, as I work in a department where there is permanently someone available for couriers, who would call me when it arrives.
On the 6th of June I needed to make a payment to my builder, but on internet banking I was told that I could not debit that account.
I phoned FNB, and was told that I need an active credit card, and that they don't know where my card is, but that they will arrange for urgent delivery before 10h00 on the 7th to my branch.
At the branch no-one knew anything and phoned the courier, who said they tried to deliver the card since 17 April.
On the Saturday I was phoned by the branch and told that the card will be delivered on Monday the 10th.
I picked the card up on Monday, but still cannot do anything with my account on internet banking!
Now FNB also charged me R385.00 for the urgent delivery, which was never communicated to me!
I've lodged numerous queries and complaints to FNB, with no feedback, other than reference numbers for them!
This has really been a nightmare!

Company: First National Bank
Country: South Africa
City: Free State

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