Discovery Insure
No emergency ever at home assist

Ref Xn 959A01
This is second time and just as bad. Logged last night. As there is never anyone available at night and could switch toilet off we agreed someone out here at 7 am. No response save ref number.
I called 6 am, never came back. Called 6 h30 they still haven't come back to me. I have work!! Unlike this persons!!
This is. NOT treated as emergency ever and the 45 minutes expectations is a complete LIE!!
What is Discovery insure doing about a my emergency call and b fact never have timeous assistance. Last time they wanted me to wait 3 days, eventually after insistence from me got help after 12 Hours
Completely unacceptable!! Call centre NEVER follows up with customer either, ever, never mind 45 min until resolved!!

Company: Discovery Insure
Country: South Africa
City: Gaiteng

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