Absa
Negligence on behalf of Absa i-direct insurance

I want to extend her deep-rooted dissatisfaction with the service provided by Absa I-Direct insurance group.

An accident claim over a month ago (17/12/13) & from the date the accident was reported, I received little to no feedback concerning the claim process and more importantly, whether my claim was approved. I had called numerous times, from the date the accident was reported, inquiring about the claim, as the insurance company failed to communicate with me. No effort was made by the insurance company to inform their client, on what was happening with her claim. Towards the latter part of December, countless costly calls were in vain, as I was transferred from person to person & no one could give me any useful feedback on the claim. On several occasions I was told that her claim was sitting with manager and that you would call her (you can refer to the call recordings to confirm this) and not once, did you return any calls. I'm not sure about you, but that certainly doesn't seem like customer pleasing behavior to me. The 30-day Avis car hire expired & an extension was motivated (still waiting for any kind of feedback), I hired the car on my own& feel that absa should cover this!

Company: Absa
Country: South Africa
City: Absa i-direct

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