Absa
REA VAYA BUS CARD - PIN CHANGE

Yesterday, I spent two hours waiting for service in respect of a change of pin for my Rea vaya bus card. The service consultant could not help from the call centre and was given a manual that should be utilized by the staff at the REA VAYA POS. On requesting to see that manager to lodge a complaint, I eventually met mr Wisani Hlungwane who took upon himself to have my query addressed. I mentioned that in the past, I was referred to the Commissioner street branch. Upon hearing this, he consulted with Queen at the Commissioner branch and requested to bring a client after the close of the branch. We walked together to the branch where my query was handled within 5 minutes.

I thank mr Hlungwane for going the extra mile so that his team is able to help the public access the rapid bus transit system. I am very hopefully that his commitment to sort out the communication of the simple training required by rea vaya staff to directly assist commutters from their POS system happens without fail.

Company: Absa
Country: South Africa
City: Carlton Centre - Johanne

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