First National Bank
Poor customer service

I received my Smart device from FNB, (Samsung S4 Mini) on 15 November 2013, I sent it to the Samsung Service center in Roodepoort on the 19th of November 2013 after realizing electronic malfunctioning. Samsung said I'm dealing with FNB as one of their customers and should take it up with them, FNB just send me their disclaimer as response. I now want to cancel my arrangement with FNB altogether as a result of their poor customer service, still the electronic disclaimer. I had Mr. Shane Raynor admitting they will replace the unit but there has been no response since admitting replacement on 27-12-2013. I obviously have been charged - R5000 to be paid over the next two years for a phone that does not work properly.

Company: First National Bank
Country: South Africa
City: Head Office

  <     >