Motor Finance Corporation
Debit deducted after settlement

OMW, MFC is such a headache. My account was settled with this company in December. In january a debit order was deducted from my bank account. When i phoned to query this i was told that even though the money reflected on their side they had to keep debiting me because I had not closed the account. Furthermore i was told that they needed proof of payment (even though the payment reflected). I asked the customer agent if, should i have not picked up on this debit would they have continued billing me for the next 3months even though i didnt owe them anymore money? and her response was a confident 'YES'. immediately i realised this company is not about customer service, because i believe immeditely when they can see that the account is settled, for one they shouldnt debit me anymore, alternatively the accounts people should enquire whether i would like to close the account and offer me more products as a customer. on top of that, MFC provided my insurer with a settlement amount and then sent me a statement that I still owe them more money. this is the second time i have to deal with MFC in a space of 3months and im just thankful to not have to deal with this company anymore.

Company: Motor Finance Corporation
Country: South Africa
City: Headoffice

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