Oneplan Health Insurance
30 days when in the meantime its more like 90 days

I sent an email the end of november to cancel as i am no longer working that gives them 30 days fom end of nov to end of dec, i get an email stating that should they not receive payment the end of jan they will cancel it then only they then take my money the end of dec which i had to go and reverse. i then email them again to cancel and now i get told they will only cancel on 28 feb how does that work how many days do you need to give notice before you can actually have the policy cancelled i am now being tossed from one consultant to the next via email but yet nothing seems to be getting dealt with. i keep getting emails saying your case has been closed. Clearly at one plan insurance they dont care about others and are not very understanding either.
All i ask for is a cancellation letter in order to state that it has now been cancelled and that nothing will be debited any longer. This is ridiculous that every month i get told the next month.

Company: Oneplan Health Insurance
Country: South Africa
City: Gauteng

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