Sage Pay
Amani / Sirius / Sagepay unauthorized debit orders

In November 2013 I noticed unauthorized debit orders on my account dating back to October 2013. I have not given any person from Amani Life / Sirius / Sagepay authorization to effect a debit order on my account! Where they got my account information is still a mystery. Nedbank (my bank) informed me that the payment was requested by First National Bank. FNB in turn told me that the debit order request came from 'Sagepay' and provided me with their contact details. Sagepay in turn referred me to Amani Life / Siruis and provided me with their contact details. On different occasions I spoke to Cindy, Carol and Pam (it seems to be a strategy to have different people handling complaints so they can 'pass the buck' and never return calls!). The amounts varies from R400.00 (16/10/2013) to a number of R99.00 debit orders and lately smaller amounts monthly of R29.00.The deduction / debit order dates are also on different dates. It seems to also be a strategy to deduct smaller amounts on different dates hoping clients won't 'pick it up' in their busy schedules! Of course I stopped the debit order but that was after the larger amounts were detected and I want my money back!

Company: Sage Pay
Country: South Africa
City: Cape Town area

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