Absa
Unauthorised debit orders - stop passing the buck!

In the last month I have had three obviously unauthorised debit orders. I simply do not have the time to spend hours every week to have these orders reversed.

ABSA's response has been uncoordinated to put it mildly... On my first experience (2012), my branch told me to contact STRATCOL, who told me to contact the relevant company, who could not be reached. On another occasion (2013) ABSA actionline responded and had the order reversed, yet not two weeks later replied "we would need you to visit your nearest Absa branch" when I complained about another (nearly identical) SAGEPAY unauthorised debit. In no case did they show any indication of taking measures to prevent these unauthorised debits from taking place in the first place. It seems the banks reject any suggestion that they are obliged to protect customers against this abuse (see: [URL Removed]

Yet, the banks are in the best position to prevent these debit orders. A simple blacklist (e.g., STARTCOL, SAGEPAY) or customer authentication service would help. I am losing patience. I have yet to resolve my latest unauthorised SAGEPAY debit.

Company: Absa
Country: South Africa
City: Grahamstown

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