First National Bank
NO ONE SEEMS TO CARE AT FNB

I called the call centre on the 30 Dec 2013, spoke to a consultant explaining that all I would like for them to do is to transfer MY money from an account which is linked to my account. However, the funds was mistakenly transferred from my saving account to an account which is dormant and not in use. This funds is reflecting on my internet banking system however, it does not give me the option to transfer it back to my original account.

I have spoke since then to 7 different agents, every time I have to explain once they have comprehended (dont know if they actually do) they ask me to hold on they need to speak to someone. Only to find that they transfer me back to the automated line. Meaning that I have to talk to someone again and explain the whole story AGAIN!!!

This also after 3 e-mails sent to the card division Mon, Dec 30, 2013 at 1:11 PM, Mon, Jan 6, 2014 at 11:47 AM, Wed, Jan 8, 2014 at 2:45 PM, With the Heading REVERSAL OF FUNDS!!

I mean now really is this the way FNB treats their clients??? For a simple request it has now taken almost 10days??

THEN I WONDER WHAT WILL HAPPEN WITH BIGGER ISSUES???

Company: First National Bank
Country: South Africa
City: Gauteng

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