Sanlam
Taking forever with settlement letters

Yesterday I requested a settlement letter from via a phone. The consultant said I will receive the letter that same day.By 16h30 I have not received any settlement letter and I phoned again. Once again the consultant said I shall receive the letter the same day.
Today, I have still not received any settlement letter. I phoned again and now the consultant said that I shall only receive the settlement letter tomorrow.

Please I need to submit this to this settlement letter to the bank today still.

Company: Sanlam
Country: South Africa
City: Loans

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